Refund policy

 

We aim to ensure that every customer receives high-quality products that meet expectations. If you receive a damaged, defective, or incorrect item, you can request a return or refund within 7 days of receiving your order. To be eligible, the product must be unused, unwashed, and in its original packaging with all tags intact. Please note that we do not accept returns for items damaged due to customer use, mishandling, or alteration.

Once you submit a return request with proof such as photos or videos, our team will review the case. If approved, you may return the item to the address provided by our support team. After receiving and inspecting the product, we will issue a refund to your original payment method or offer store credit, depending on your preference. Refund processing time may vary based on banking procedures.

We do not offer refunds for minor color variations due to lighting, screen resolution, or brand manufacturing differences. For stitched items, custom alterations, or special sale items, refunds may not be available unless the product is faulty or incorrect. Our goal is to maintain fairness while protecting both customer satisfaction and product quality standards.

If you have any concerns regarding sizing, fabric, or authenticity, we always recommend contacting our support team before placing an order. We value your trust and strive to ensure a smooth, transparent refund process.